Gorgias + Shopify integration

What Gorgias is

Gorgias is a helpdesk built for e-commerce. Support teams answer email, chat and social messages in one inbox, with Shopify orders beside every ticket.

How we would approach Gorgias with Shopify

We connect Gorgias to the store, then work from your top support questions: "where is my order", address changes, returns. Each one gets a macro or automation that uses the order data, and clear limits on what agents and the AI agent may refund or edit. We place the chat so it helps buyers without covering the buy button.

What the work involves

• Gorgias connected with order, refund and edit actions in tickets
• Automations for the most common questions
• Limits on refunds and edits for agents and AI
• Chat placed and timed so it doesn't block buying on mobile

Ways to connect Gorgias and Shopify

• Existing app

  Gorgias: AI, Helpdesk & Chat

  Gorgias's Shopify app. Agents see and act on customers, orders, fulfilments and returns from the inbox; integrates with Klaviyo, Recharge, Yotpo and other Shopify apps.

Where these projects go wrong

• Agents or AI able to refund anything without agreed limits.
• Chat widget covering the add-to-cart button on mobile.
• Automations that answer the question but don't link to the order.

Questions

Gorgias or Zendesk for a Shopify store?

Gorgias is built around Shopify orders. Zendesk suits companies that support several products or channels beyond the store.

Before we scope the work

• Which data or customer journey needs to connect, and which system owns it?
• What access, plan features or API permissions are available?
• Does an existing connector cover the requirement, including failures and updates?
• Who will maintain the connection, and how will you know it is working?

Send your current setup and one real example of the flow you need. We'll tell you whether it can be done and what it would take.